How much are your cakes?
We have no set designs, we tailor make everything to your specific requirements and all cakes can be made in a variety of sizes and flavours and with personalised decoration. Therefore, there are too many variables which affect the price to be able to publish a price list.

There is a guide to starting prices on the Prices and Delivery page which will give you an idea of where we start for a basic cake. Obviously, the larger the cake and/or the more complex the design, the higher the price will be. Please either call on 0118 946 1112 or email with as much detail of your requirements as possible and we'll be able to give you a price for what you are looking for.

How do I order a cake?
Either telephone us on 0118 946 1112 and we'll be pleased to take your order over the telephone or complete the enquiry form using the How to contact us page with as much detail as possible and we'll get back to you as soon as we can.

What are your business hours?
We are available on 0118 946 1112 between 9am and 6pm Monday - Friday and 9am and 4pm Saturday. We have an answer phone so if we are not around or cannot get to the phone please leave a message and we will get back to you as soon as we can.

Can I visit your shop?
We do not have a shop. We have a purpose built kitchen facility where we make our cakes and for your convenience we conduct wedding consultations and customers collect their cakes from our home address (the one on the bottom of each website page). Our home address is easy to find and we can be flexible with collection arrangements.
Customers in the South Oxfordshire area are also welcome to collect their cakes from our kitchen facility if this is more convenient.

Can I come and see you to order my cake?
All wedding cake customers are welcome to come and see us for a face to face consultation to discuss their requirements. Consultations are strictly by appointment and are usually available during the day or evenings at 8pm on Mondays, Tuesdays and Wednesdays and on some Saturdays (subject to wedding delivery commitments). As Thursdays and Fridays are our busiest days for completing cakes for the weekend we do not hold consultations on these days.

In order to keep the prices of our celebration cakes affordable we normally take orders for these over the phone or by email.

Can I come and see your cakes?
As everything is made to order we do not have any cakes available for viewing. However, every cake we make is photographed and we, therefore, have a huge portfolio of high quality photographs which can easily be emailed to you should you wish to see other examples of the work that we do.

Can I arrange a tasting session? Do you provide samples?
We are happy to provide cake samples for wedding cake customers only once flavours, designs and prices have been agreed and a formal quotation has been issued. We obviously understand that some customers may wish to delay confirming their booking until they have tasted the cakes. We bake additional cakes for samples on a monthly basis (usually during the last week of the month) and samples can either be collected from us or alternatively we package and send them to customers for them to try at home. We find that this allows us to avoid excessive wastage, ensures all customers taste freshly made samples from a full size cake and allows us to give baking priority to our booked orders.

I want a cake with a particular theme - can you help?
Our website shows only a small selection of cakes that we have made recently. It is intended only to give an indication of the work that we do and should not be treated as a full catalogue. Obviously, it includes those cakes which we feel might have a wide appeal to potential customers.

If you are looking for something particular as a theme, colour scheme, style or size please contact us with your thoughts and we'll be pleased to give you some ideas as to how we can incorporate your requirements. We are always full of inspiration and haven't been beaten by any strange or unique request yet - suffice to say our portfolio contains photographs of cakes representing anything from a chain saw to the human brain!

Do you deliver?
Yes, we are happy to arrange delivery of any cake if required and recommend that we deliver and set up your wedding cake for you. However, we do not trust our cakes to postal or courier services, as decorations are fragile and we want you to receive your cake in perfect condition.

We have our own delivery drivers and delivery charges are based on mileage (see Prices and Delivery page). We are based in Caversham (Reading), Berkshire and obviously the further you are away from us the more expensive delivery will be. We deliver regularly throughout Berkshire, Middlesex, west Surrey, north Hampshire, south Oxfordshire and parts of Buckinghamshire and into Central London. We do charge a surcharge for deliveries to addresses with London postal codes to cover the unpredictability of the traffic and additional time required.

Approximate delivery charges for other areas are: Bristol £85, Southampton £55, Central London £65 - £80, Birmingham £80 - £100.

How much lead time / notice do you require?
This totally depends on what type of cake you would like and the date that you need it. We can make some cakes with as little as a few days notice but others require longer. We become very busy during the summer months which are the peak wedding season, during the quieter months we can take more bookings at short notice.

If you require a novelty 3d type cake or have a special dietary requirement we would recommend giving us as much notice as possible. Typically, most wedding cakes are booked between 3 and 6 months in advance, although we will take bookings as long as 18 months in advance. All bookings are taken on a first come first served basis and are not confirmed until we have received at least a deposit payment..

Early booking is recommended to avoid disappointment, however please give us a call even if your booking is at short notice - we may still be able to help!

How long does it take make a cake?
The time it takes to actually make the cake is not really relevant. Whether we can accept your order or not is dependent on the type of cake required and other bookings already in the diary for the date you need it.

See How much lead time / notice do you require?

Do you require a deposit? / What is your payment policy?
For wedding cakes a deposit payment will be required which is usually £100 or 50% of the price of your cake, the exact amount will be discussed with you and detailed on your written quotation. The balance payment plus any refundable deposits for hire items will be required no later than 3 weeks before the wedding.

For celebration cakes, if you are booking more than 2 weeks in advance we will require a deposit of £25 or 50% (whichever is the greatest) to confirm the booking and the balance can be paid on collection. If your cake is being delivered, we will require the balance to be paid before delivery - our delivery drivers do not collect payments. If booking within 2 weeks we will require full payment with the order.

How do I pay?
For all payments we accept major credit and debit cards, BACS transfer, cash and cheques supported by a guarantee card Payment by BACS transfer must be cleared before collection/delivery.

What happens if I have to cancel my order?
For wedding cake bookings cancellation charges apply as follows: more than 3 months before the wedding a cancellation charge of £50.00 is payable. If an order is cancelled within 3 months of the wedding the full deposit amount of £100 or 50% of the price of the cake (as agreed at the time of booking) is non-refundable. If the order is cancelled within 3 weeks of the wedding the full cost of the cake and any hire charges is non-refundable.

For celebration cake bookings, if a cancellation is received more than 2 weeks before the collection/delivery date a refund will be made less an admin charge and the cost of any work already undertaken. If the order is cancelled within 2 weeks of the collection/delivery date all payments made are non-refundable.

I have a special dietary requirement - can you help?
Yes we are pleased to be able to offer cakes which are vegan, egg free, dairy free, or wheat free and sometimes a combination of these! However, we do require more notice for this type of cake so please give as much notice as possible.

Sugar free cakes are not really an option!

Although, our sponge cakes do not contain nuts or nut products and we do all possible to avoid any cross-contamination, we are unable to offer a 100% guarantee that they are free from all traces of nuts as we only have one work area where nuts are used and also our suppliers do not guarantee all ingredients are free from traces of nuts.

I have saved a tier of my wedding cake - can you redecorate it for another occasion?
My mother/friend/nan/auntie/uncle/cousin wants to make the cake - can you decorate it for me?
Yes, so long as it's a fruit tier that has been kept / baked we are happy to either strip and recover and decorate a saved wedding cake tier or cover and decorate a fruit cake base that you provide.

Pricing is based on the price of the cake if we were to make the whole thing, less the cost of the fruit cake so will depend on size and decoration required. Please telephone us for advice and a price quote.

If I buy a cake from the supermarket will you decorate it for me?
Sorry, we do not decorate ready made cakes.

Can you tell me how to make my own wedding/birthday/christening cake?
Can you give me details of how you made one of your designs?
Sorry, we are frequently asked for details on how to make our cakes and for advice on baking at home; unfortunately, we are simply too busy responding to booking enquiries and making cakes to be able to do this.